I don't often write reviews for customer service that was exceptional rather I wait for something bad to happen and then complain. Well this time I making my commendations for all the right reasons. Audiology Concepts was recommended to me by a very satisfied customer and I hope others see this and give them a try. I have only worked with Jason Leyendecker but I assure you, he is professional, courteous, knowledgeable and personable. He understands customer service and is willing to work with me to get the best possible product that I can afford.
Although I didn't know it, there were many things that I couldn't hear. I was amazed at how "noisy" it was the first time I tried my new hearing aids. Now I can hear the birds singing and I can hear what my grandchildren are saying to me. I couldn't be happier with Audiology Concepts. They are outstanding in every respect; professionalism, service and price. If you try them, you won't be disappointed.
- Jim Rutzick
I am extremely pleased to have Dr. Paula Schwartz and her competent and friendly staff at Audiology Concepts always working with me to find the best application of hearing device technologies and services to meet my needs. As I have experienced hearing loss and tinnitus since I was a child, I am very particular about the quality of sound from my hearing aids and their ever-evolving programmable features. Dr. Schwartz and staff always listen carefully to my feedback and concerns, patiently tweak my latest digital product to absolute satisfaction, and quickly address any necessary repair issues that may arise. I would never consider going anywhere else for my audiological needs and have gladly referred several others to this outstanding company of professionals.
- Steve Crouse
My son has been a patient of Audiology Concepts since he was 3 years old. He is now 23. They listen to his needs and make the best fit possible.They are very dedicated to their patients and make them happy.There is always a smiling face to greet you. The entire staff is very knowledgeable and willing to help.I would recommend a visit to them if you are having any hearing issue. Thanks to Dr Schwartz for many years of great service
- Jesse Welf
I've been seeing Dr. Paula Schwartz before Audiology Concepts before it was a concept. Paula has help me shift through the new technologies that come on the market and steer me in the direction that best product for my hearing shortcomings. The best one to date is the Lyric hearing aid. the Lyric has the best/ most natural sounding aid I've worn. You really don't even realize you're wear a hearing. You can take them anywhere even the shower. The cosmetic appearance of the Lyric unbelievable, you can't see them. On a recent visit to my doctor, he wanted to check my ears. He not only was surprise at what he saw, he couldn't stop talking about how neat they are.
That's also what I want to say about Dr. Schwartz staff. I sometimes push the button when I call at the last minute and need to get my aid check before I have to get on a 8:00am flight.
If I was to rate the A.C. Staff -GOOD,-BETTER,-BEST I would chose COLOSSAL
- Richard Swanson
I had been having hearing problems for years and Dr. Schwartz was recommended to me she did a great job in finding what my hearing loss was I got the hearing aids to try out and I could not believe what I was missing my wife is very happy I don't say what all the time. PS very friendly and tell you what the problem is in language you can understand I love my new hearing aids.
- Dennis Philippi
I had denied my hearing disability for 4-5 years. On my doctor's recommendation, I made an appointment with Dr. Schwartz. The assessment process was very thorough, and her explanation of my results was clear and concise. I bought a pair of hearing devices, and my world changed dramatically! For the first time in many years I could hear almost all of the conversations in our staff meetings. I no longer have to ask my students to repeat themselves. Many people close to me appreciate that I finally have corrected my hearing loss, and I am now an active participant in conversations again! Many thanks to Dr. Schwartz and Audiology Concepts!
- Michael Seaman
Dr. Schwartz and her team fitted me with my Oticon Alta Pro hearing aids at the convenient Edina office. From the hearing evaluation to the fitting and follow up I have been completely satisfied! This was my first experience with a fitting and it could not have been more professional and well done. The follow up support has been fantastic and Dr. Schwartz is a knowledgeable, friendly and engaging professional. Thank you for the excellent service and care. I recommend Audiology Concepts without reservations.
I have relied on Dr. Schwartz and the Edina Audiology Concepts folks for many years. They fitted me with my first hearing aid and have continually evaluated my hearing and updated my aids as needed. I have been more than satisfied with the professional and friendly service, and technology (aids and blue tooth components). I have referred nearly a dozen friends who have also been impressed. In some instances they have been tested and told they don't need aids- which reflects the honesty of this group.
After discovering I needed hearing aids, I wanted the best-trained, most competent and experienced audiologist I could find. I also wanted the widest selection of quality products and finest follow-up services. After information-seeking visits with several recommended audiologists, Dr. Paula Schwartz of Audiology Concepts easily rose to the top of my list.
Paula and her excellent group of audiologists, all with doctorates, have given me outstanding care over the past eight years. Of equal value to having such outstanding audiologists is having a designated person on staff whom you can call or see whenever you have a question, concern, or need for adjustment; and who provides regularly scheduled checks and cleaning of your hearing aids. Audiology Educator-Technical Specialist, Kathy Wieser, does a fantastic job of providing these all-important services in the most pleasant and helpful manner, and is one additional reason I am so happy with Audiology Concepts and would never want to change. They have my highest recommendation!
A. L., Eagan
Monday-Thursday 7:30 to 5:30
Friday 7:30 to 4:30
Monday, Wednesday, Thursday: 8:00 - 4:00
Tuesday: 8:00 - 6:00