Hearing Aid Repair is Common

At Audiology Concepts, we know that your hearing devices are essential to your quality of life. When they are not functioning properly, you may feel disconnected from the people and things that matter most. We offer prompt service on all hearing aid repairs, whether you purchased your hearing devices from us or somewhere else.

It is normal for a hearing aid to need repairs and service over the course of their lifetime due to the nature of wearing them every day in all types of environments. Like other forms of technology, updates are periodically necessary.

Some hearing aid repairs can be done in-office at the time of the appointment. In some situations, manufacturer repairs may be required. In either circumstance, we are always striving to allow you to hear your best.

Troubleshooting at Home

When your hearing aid is not working, in many cases, there is a simple fix you can try at home before calling to make an appointment:

Make sure you have a new battery
  • You may have a faulty pack of batteries, try from a different one, if available
  • Extreme temperatures can affect battery life, store your batteries at room temperature
Change out the dome/wax guard
  • If the wax guard is completely plugged, your devices will sound faint or experience no sound at all.
  • A plugged wax guard can be deceptive because if your hearing aid is connected to your phone, they will still show as connected but sounds will not be heard, such as start-up chimes, volume/program changes, or streaming.

Contact us for more information

Bluetooth Issues

Many hearing devices are made to work with iPhones and some with Androids. Your provider can help determine if your hearing aid and phone are compatible.

People working in loud environments

If your hearing aid is not working correctly with your phone, we recommend that you first follow these steps to reconnect to iPhones. If that is not successful, call the office to schedule an appointment with a provider who can help you.

If you have an Android, try uninstalling the hearing aid application and re-downloading it, following the prompts that appear in the app. If that is not successful, call the office to schedule an appointment with a provider who can help you.


There are some cases when reprogramming is needed instead of a repair. In those instances, Real-Ear verification is used to ensure that your devices are set to your prescription. Click here to learn more about Real-Ear verification.

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Preventing the Need for Hearing Aid Repairs

Daily Cleaning

Keeping your hearing devices clean is the best way to avoid needing frequent repairs and keep them working for as long as possible. Cleaning should be done every day with a clean, dry cloth. Earwax can build up in the small speaker and microphone ports in your hearing aids and if allowed to accumulate, it can cause damage.

Ear Cleaning

It is also important to keep your ears clean. Earwax is a natural and important part of a healthy ear. Excess wax buildup may require a provider to remove it. Methods may include using wax removal drops routinely, a visit with your primary care physician, or with a provider in our office. Your hearing provider can help you determine what type of maintenance is best for you.


Moisture is the leading cause of hearing aid damage. You can help reduce the effect of moisture on your hearing aids by taking them out at night and storing them in a dry place. If there is excessive perspiration, try to minimize the amount of sweat that comes into contact with your hearing aids. Using hearing aid sleeves or a hearing aid drying device can help to reduce the impact of moisture. We recommend you do not store your hearing aids in the bathroom to keep them away from additional humidity.